Try it yourself
The screen at your front desk
This is a sample of the Medical Observer touchscreen for a made-up practice. Tap through it the way your office manager would. Everything on it is invented, and nothing on this page records you.
Harbor View Family Clinic
The screen is locked. Recordings stay on this device.
Today
What this device has heard at the front desk today.
What it heard today
Last night’s second reading
After closing, this device reads the day again with a bigger speech model of its own and shows here which words changed. This sample has only today, so there is no second reading yet.
Needs attention
Nothing needs attention.
Talk at the desk, by hour
Medical Observer keeps listening whether or not this screen is on.
Heard
Today’s front-desk conversations. Tap one to see its summary. Staff who recorded a voice sample are named on their own lines; no one else is ever named.
Finds the conversations, on every day this device still keeps, that contain all of the words you type. A word also finds longer words that start with it. Television and radio are not searched.
Follow-ups
The callbacks and follow-ups promised at the desk today, and the ones still open from the days before.
Still open from earlier days
Promised today
This list is made on this device by fixed rules from what was said at the desk: a callback promised (“I’ll call you back”, “I’ll get back to you”), or something promised for later (“I’ll send the referral”, “I’ll check with billing”, “I’ll fax it over”). A promise said in other words is not on it. An item is done when someone here taps Mark done, or when this device hears a later call returned on the same topic (shown as “heard”); a tap always wins. Open items stay on the list for 7 days.
Staff report
For training and reviews. This device counts each person’s work from what it heard, with its own speech recognition, its own AI and fixed rules. Only the owner can open it, and it never leaves the device.
On the device you choose 7 to 60 days, and the device sets them against the days before. The report also shows the duties you wrote for the person on the People page. This sample has one day.
Report
The End of Day Report. Print it for the morning huddle.
Privacy
What this device keeps, and for how long.
- Recordings stay on this device. The audio and the transcripts are kept here, in your building.
- Nothing goes to the cloud. What this device hears goes to Golden Observer only if you turn on training mode.
- Patterns, not patients. It never identifies a patient or a caller.
- The screen locks itself after 5 minutes without a touch (2 in this sample).
Delete
Erase everything heard so far: the audio and transcripts on this device. This cannot be undone.
The real device is one small computer at your front desk. This sample runs only in your browser: it has no microphone access, plays no audio, and forgets everything when you leave the page.